New Freedom Transportation Voucher Program

By participating in the project as a customer and by providing input with ongoing development, you will help us gain community support for the future expansion of transportation options in our area.

New Freedom Transportation Voucher Program: Currently Unavailable due to funding issues

Funded through the New Freedom Transportation Grant and the Community Foundation of Bloomington and Monroe County, the New Freedom Transportation Voucher Program is a pilot project created to assist a broad range of people with disabilities in expanding their transportation options beyond the operational constraints of public transit.

How to Apply

In order to participate in the New Freedom Transportation Voucher Program, you will need to complete an application form, which includes a short medical form and transportation questionnaire. You will be notified within 2 weeks of receipt of your application as to your eligibility status to participate in the voucher program. Please complete the medical form with your healthcare provider, case manager or other service provider/professional that can speak to your disability, and submit, along with the completed transportation questionnaire, to the Mobility Manager. If you are already established as a BTAccess customer with Bloomington Transit, you do not need to complete the medical form.

If you have any questions regarding the application process or to request assistance with accessing the program information, please contact

Please be aware of the following information and guidelines for participating in the New Freedom Transportation Voucher program.

Purchasing Vouchers

  1. Eligible customers may purchase voucher tickets for the price of $6.00 per ticket. Customers may purchase up to 10 voucher tickets per month for a total of $60.00. If you are currently in ongoing therapy or dialysis treatment, you may purchase up to 20 voucher tickets per month for a total of $120.00. Your need of ongoing treatment will need to be verified by your healthcare professional. Each voucher ticket may be used for any trip purpose within Monroe County. The program is meant to expand your travel options beyond the operational constraints of time schedule and area service coverage of Bloomington Transit and Rural Transit. Voucher tickets may be used to secure transportation through approved and participating transportation provider(s). (see provider list)
  2. Tickets may be purchased by check or money order. Please make checks and money orders payable to: Area 10 Agency On Aging and include New Freedom in the memo line. Orders will be processed daily, and mailed to you promptly. Please allow 3 to 5 business days from receipt of your order to receive your New Freedom transportation voucher ticket(s). Mail checks or money orders, along with your order form, to:

    Area10 Agency on Aging Attn:New Freedom
    631 W. Edgewood Dr.
    Ellettsville, IN 47429.

    If there are any problems with payment, new tickets will NOT be issued until all outstanding fees and/or charges are paid in full. Order forms may be found at:

  3. There is a limit on the number of voucher dollars Area 10 can issue per month. If we have reached our purchase limit for the month when your order is received, you will be notified and placed on a waiting list and your check or money order will be returned to you.
  4. Voucher tickets are valid on or after the DATE ISSUED and are valid for 60 days. For example, if your ticket is issued On May 9th, your voucher will be valid through July 9th. All voucher tickets have an expiration date that reflects an approximate 60 day period. Your voucher ticket may not be used to pay for trips that occurred in the past.

Using Vouchers

  1. Voucher tickets may be used for any trip purpose within Monroe County, but you are strongly encouraged to use public transportation whenever possible. By planning how you would like to use your voucher ticket(s), you will make the most of your transportation options. If you would like some help with planning your travel options, please contact
  2. It is your responsibility, upon receipt of your eligibility notice and your first voucher ticket(s), to schedule your own transportation. You may only use your voucher tickets as payment with participating transportation provider(s).
  3. When scheduling your trip, please let the transportation provider know if you should need a vehicle that will accommodate the use of a wheelchair or another substantial mobility device. If the transportation provider cannot accommodate this request, the provider will refer you to a company that can ensure the accommodation.
  4. When your transportation provider arrives, please present your voucher ticket to the driver. The driver will accept and keep your ticket as payment for your trip. You will use one (1) voucher ticket for a one-way ride, and two (2) voucher tickets for round-trip travel.
  5. When presenting your voucher ticket to the driver, please also show your picture ID. This is for your own protection to guard against misuse of voucher tickets by unqualified individuals. A picture ID issued by the DMV, Bloomington Transit, or another agency provider may be presented as verification for voucher use.
  6. If you have applied for, and it has been determined, that you need an attendant to accompany you, this attendant may travel with you at no additional charge. However, if you are not qualified as needing a travel attendant and wish to travel with a companion, your companion will need to pay the transportation provider its established price for a shared ride. You may want to ask your provider at the time of scheduling your trip, if a shared ride cost is required and what this charge will be.
  7. If your medical form indicates that your disability may be temporary, you may be asked to provide verification of your continued disability on a biannual basis. This verification may be a signed statement from your healthcare professional. If there has been significant change in your disability, a completed medical verification form may be requested.

Refund/Exchange/Replacement Policy

Refunds will be issued only in the following circumstances. Only returned, unused voucher tickets will be eligible for refund. Notification must be made to the Mobility Manager within 30 days.

  1. Health condition, injury or death. If the customer dies or experiences a health condition or injury that prevents travelling, the customer may receive a refund. Customer may be asked to submit a statement from a healthcare professional or certificate of death.
  2. Relocation. If a customer relocates out of Monroe County a refund may be processed. Proof of new address may be required.

Exchanges: Voucher tickets cannot be exchanged or transferred and must be used before the expiration date.

Replacement: Voucher tickets will only be replaced if they have not been received by the customer after 7-10 business days of being placed in the mail. The same voucher number (date of issue and expiration) will be issued. It will be clear if the customer has used duplicate tickets and abuse of the replacement policy will prohibit the customer from being eligible for future replacements.